FAQ

How can I tell whether this part is suitable for my vehicle?
The best way is to verify it using the VIN number or the original part number. If you are not sure, send us these details and we will help you check compatibility.

Can I be sure that I am ordering the correct injector?
Yes, if you verify it in advance using the VIN or OEM number. If you send us your vehicle details or a photo of the identification label, we will help you choose the correct part.

Do you sell new or refurbished parts?
Depending on the specific offer, we provide both new and refurbished parts. Each product should always clearly state what type of part it is.

What exactly does a refurbished part mean?
A refurbished part is a professionally inspected, cleaned, repaired, and tested part that is ready for further use. The goal is to restore its proper functionality and reliability.

Is a refurbished part reliable?
Yes, the refurbishment is carried out professionally and the part is then tested on a certified test bench. A high-quality refurbished part is a cost-effective and fully functional solution.

Is the part tested before shipping?
Yes, every refurbished part is tested according to the product type. This ensures its technical condition is verified before dispatch.

Will I receive a test report with the part?
Yes, for all refurbished parts.

How can I tell if my injectors are faulty?
The most common symptoms include difficult starting, irregular engine running, excessive smoke, higher fuel consumption, loss of power, or jerking while driving. However, the exact condition is best determined through professional diagnostics and testing.

Do you carry out injector diagnostics?
Yes, we can test injectors and assess their technical condition. Based on the results, we will recommend the most suitable next step.

Can you repair my original injectors?
Yes, if their technical condition allows it. After inspection, we will let you know whether repair or refurbishment is possible and economically worthwhile.

Is it better to repair the part or buy another one?
That depends on the test results, the extent of the damage, and the availability of spare parts. After inspection, we will recommend the solution that makes the most sense both technically and financially.

How long does testing or repair take?
The time depends on the type of part and the extent of the fault. We carry out testing the day after receipt. Repairs are completed within 3 days after your approval.

How should I send the part for repair or inspection?
We recommend packing the part securely and including your contact details together with a brief description of the fault. After prior arrangement, we will specify the exact procedure and shipping address.

Do I need the VIN number for ordering or inspection?
The VIN number is very useful and often makes correct part verification much easier. It is not always required, but it significantly reduces the risk of ordering the wrong part.

Is a photo of the identification label or part number enough?
Yes, in most cases we can verify the basic information based on a photo of the identification label or part number. The more accurate the information you send, the more accurately we can advise you.

Do I have to return the old part?
For some products, yes, especially if they are supplied on an exchange basis. It always depends on the specific offer and the conditions stated for the product.

What is a refundable core charge for the old part?
It is an amount that is refunded once the original part is returned in acceptable condition. This system is mainly used for exchange parts.

Can I return the part if it does not fit?
Yes, returns are possible according to the e-shop’s terms and conditions and provided the goods are returned in an acceptable condition. However, we recommend verifying compatibility in advance to avoid such situations.

What if the part does not work properly after installation?
In that case, please contact us as soon as possible and we will agree on the next steps together. Every claim is handled individually depending on the type of part and the circumstances of installation.

Does the injector need coding after installation?
In most systems, yes. It depends on the specific vehicle and injector type, which is why we recommend professional installation and inspection.

Must the installation be carried out by a workshop?
We recommend professional installation in a workshop, because correct installation is essential for the proper function and service life of the part. Incorrect installation may cause further problems.

Do you ship goods abroad?
Yes, we also ship internationally. The available shipping options and cost will depend on the destination country.

How quickly do you dispatch orders?
It depends on the availability of the specific product. Items in stock are dispatched immediately, while parts ordered on request or after repair may take longer.

What shipping and payment options do you offer?
Shipping and payment options depend on the current e-shop offer. Standard options usually include courier delivery and common payment methods.

Why should I buy from you?
Because we specialize in diesel systems, understand the technical side of the parts, and can help customers with both selection and diagnostics. We do not just want to sell a part — we want to offer the right solution.

Can you advise me before I place an order?
Yes, we will be happy to help you choose the correct part and verify compatibility. Just send us the VIN, part number, or basic vehicle details.

What can a faulty injector cause?
A faulty injector can cause difficult starting, irregular engine running, loss of power, excessive smoke, higher fuel consumption, and even more serious engine damage. That is why it is important to address the problem as soon as possible.

Do you repair only injectors, or also other diesel parts?
Depending on the scope of our services, we can also handle other diesel system components. The best option is to send us a specific inquiry and we will confirm the repair or testing possibilities.