FAQ

Frequently asked questions about parts, remanufacturing and orders

Not sure about compatibility, remanufacturing or the repair process? Here you will find answers to the most common questions.

Direct sale from remanufacturing

Why is our price lower than usual on the market?

The price is lower because we remanufacture injectors directly in our own workshop and sell them without unnecessary intermediaries. This means you do not pay the margins of other resellers, but buy directly from the remanufacturer.

We are a direct manufacturer of remanufactured injectors

We supply the Inter Cars network

Every injector is tested on a test bench and has its own recorded history

We provide an output test report with every unit

We provide a functional warranty

We offer an exchange unit option

A lower price does not mean lower quality — it means buying directly from the manufacturer.

Compatibility and part selection

How do I know if this part is suitable for my vehicle?

The best way is to verify it using the VIN code or the original part number. If you are not sure, send us these details and we will help you check compatibility.

Can I be sure I am ordering the correct injector?

Yes, if you verify it in advance using the VIN or OEM number. If you send us the vehicle details or a photo of the label, we will help you choose the correct part.

Do I need a VIN code for the order or compatibility check?

The VIN code is very useful and often makes correct part verification much easier. It is not always required, but it significantly reduces the risk of choosing the wrong part.

Is a photo of the label or part number enough?

Yes, in most cases we can verify the basic information from a photo of the label or part number. The more accurate information you send, the more precisely we can advise you.

Can you advise me before I place an order?

Yes, we will be happy to help you choose the correct part and verify compatibility. Just send us the VIN, part number or basic vehicle information.

New and remanufactured parts

Do you sell new or remanufactured parts?

Depending on the specific offer, we sell both new and remanufactured parts. Each product should always clearly state what type of part it is.

What exactly does a remanufactured part mean?

A remanufactured part is a professionally inspected, cleaned, repaired and tested part that is ready for further use. The goal is to restore its correct function and reliability.

Is a remanufactured part reliable?

Yes, the remanufacturing is carried out professionally and the part is then tested on a test bench. A properly remanufactured part is a cost-effective and functional solution.

Is the part tested before dispatch?

Yes, every remanufactured part is tested according to the product type. This verifies its technical condition before dispatch.

Will I receive a test report with the part?

Yes, for all remanufactured parts.

Testing, repairs and faults

How do I know if my injectors are faulty?

The most common symptoms include difficult starting, irregular engine running, smoke, higher fuel consumption, loss of power or jerking while driving. However, the exact condition is best determined by professional diagnostics and testing.

Do you perform injector diagnostics?

Yes, we can test injectors and assess their technical condition. Based on the result, we then recommend the appropriate next step.

Can you repair my original injectors?

Yes, if their technical condition allows it. After inspection, we will tell you whether repair or remanufacturing is possible and economically reasonable.

Is it worth repairing, or is it better to buy another part?

It depends on the test result, the extent of the damage and the availability of spare parts. After inspection, we will recommend the solution that makes the most sense technically and financially.

How long does testing or repair take?

The time depends on the type of part and the extent of the fault. We test on the next day after receiving the part. Repairs are carried out within 3 days after your approval.

How should I send the part for repair or inspection?

We recommend packing the part carefully, including your contact details and a brief description of the fault. After agreement, we will specify the exact procedure and shipping address.

What can a faulty injector cause?

A faulty injector can cause poor starting, irregular engine running, loss of power, increased smoke, higher fuel consumption and even more serious engine damage. That is why it is advisable to deal with the problem as soon as possible.

Do you only repair injectors, or also other diesel parts?

Depending on the scope of our services, we can also deal with other diesel system components. It is best to send us a specific enquiry and we will confirm the repair or testing options.

Orders, installation and shipping

Do I have to return the old part?

For some products, yes, especially if they work on an exchange basis. It always depends on the specific offer and the conditions stated for the product.

What is a refundable core deposit?

It is an amount that is refunded after the original part is returned in the required condition. This system is mainly used for exchange parts.

Can I return the part if it does not fit?

Yes, returns are possible according to the current e-shop terms and if the product is in a condition suitable for return. However, we recommend verifying compatibility in advance to avoid this situation.

What if the part does not work correctly after installation?

In that case, contact us as soon as possible and we will agree on the next steps together. We always handle complaints individually according to the type of part and the installation circumstances.

Does the injector need coding after installation?

In most systems, yes. It depends on the specific vehicle and injector type, so we recommend professional installation and inspection.

Does the installation have to be carried out by a workshop?

We recommend professional installation in a workshop, because correct installation is essential for the function and service life of the part. Incorrect installation can cause further problems.

Do you ship goods abroad?

Yes, we also ship abroad. We will inform you about the specific shipping options and price according to the destination country.

How quickly do you dispatch orders?

It depends on the availability of the specific product. Goods in stock are dispatched immediately, while the delivery time for parts on order or after repair may vary.

What shipping and payment options are available?

Shipping and payment options depend on the current e-shop offer. Standard options usually include courier delivery and common payment methods.

Why buy from you?

Because we specialize in diesel systems, understand the technical side of the parts and can advise customers on selection and diagnostics. We do not just try to sell a part — we aim to offer the right solution.